Your Medical Ally is here to help you with any medical condition.
Your Medical Ally, powered by ConsumerMedical, is here to help you get better quality care and make medical decisions easier for you and your family. This valuable benefit is available at no cost to all Cerner health benefits members.
As your Medical Ally®, ConsumerMedical will give you information and guidance on these important areas:
- Treatment options
- Coping with your condition
You'll get support from our team of nurses, physicians and other health care professionals over the phone, via secure email or texting. We'll provide information to help you better undersand your medical condition and treatment options. We'll recommend the best local, in-network doctors and hospitals for your needs and help you get a second opinion if you need one. We'll even suggest questions to ask your doctor.
Has your doctor recommended surgery?
Surgical Decision Support® (SDS) is a confidential, no-cost program that provides extensive information about risks, benefits and alternative treatment options associated with surgeries. If you are considering one of the surgeries listed below, it is now a requirement to enroll in SDS at least 30 days before your surgery is scheduled. Upon completion of SDS, you will receive a $400 gift card. If you do not complete this required step 30 days prior to surgery, you will be assessed a $1,000 penalty at the time your claim is processed. This penalty does not apply to your deductible or annual maximum. The penalty does not apply to emergency situations.
- Lower back surgery
- Hip replacement
- Knee replacement
- Weight loss surgery*
*Members who do not engage in Surgical Decision Support at least 30 days prior to planned surgery, will not be eligible to continue evaluation for weight loss surgery through the Cerner Certified Bariatric Programs. Members who do engage at least 30 days prior to planned surgery, will be eligible for a $400 gift card and will move to the next phase in the Cerner Certified Bariatric program. Cerner’s health plan does not cover weight loss surgery outside of the Cerner Bariatric Program.
1-888-361-3944Monday - Friday, 8:30 a.m. to 11:00 p.m. Eastern
Select "Your Medical Ally (Research & Support)" under "Tools & Resources"